Last updated: 24 November, 2022.
You trust us with your personal data and we’re committed to keeping that trust.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your personal information when you interact with Yayem’s App and/or Website, such as when you create an account, apply for membership, visit one of our spaces or book an experience.
We also collect information regarding your use of Yayem’s App and/or Website, to help us improve and optimise our services.
PERSONAL INFORMATION WE COLLECT FROM YOU
We collect personal information via Yayem’s app and/or website. We collect and use different kinds of personal data: identity data, contact data, transaction data, technical data, profile data, usage data, user generated content. Data is provided in different ways:
Visiting our spaces
Booking and paying for experiences
Connecting with our concierge service
Third Party Data (invitation of Guest(s)s, referral of potential Members)
Geolocation data, if you provide your consent to do this
USE OF YOUR PERSONAL INFORMATION
Yayem uses personal information for the following purposes:
Site and mobile application
Marketing and communications
New product development
Financial analysis and investor relations
Safety and security
4. LEGAL BASIS FOR THE COLLECTION OF YOUR INFORMATION
We will always collect personal information from you only where we either:
i) have your consent to do so;
ii) need the personal information to perform a contract with you (such as payment processing and experience delivery);
iii)need to collect your data for our legitimate interests (for instance to improve our services, or to ensure the safety and security of our members, partners and employees);
iv) need to use your information to comply with any legal obligation or regulatory requirement to which we are subject.
SHARING YOUR PERSONAL INFORMATION
We may disclose your personal data to any partner or provider that makes available an experience you book or use through our Site, or to third parties who provide data processing services to us (such as Stripe, SendGrid, Twilio, AWS, Airtable or Braze).
PROCESSING YOUR PAYMENTS
REFERRING MEMBERS AND INVITING FRIENDS
For instance, we use a third-party service provider, Twilio, Inc., when you refer a Member or invite a friend through our Site. This enables us to communicate with them through SMS. To learn more about Twilio's privacy practices and their international data transfer guidelines, please visit https://www.twilio.com/legal/privacy
INTERNATIONAL DATA TRANSFER
Information you submit to us is stored within the European Economic Area on our third-party hosting provider’s servers. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
Your personal data is or may be transferred outside the EEA in specific situations:
Twilio adheres to the EU–U.S. Privacy Shield Framework for notice, choice, onward transfer, security, data integrity, access, and enforcement for such personal data. As required under the principles, when Twilio receives information under the Privacy Shield and then transfers it to a third-party service provider acting as an agent on Twilio’s behalf, Twilio has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) Twilio is responsible for the event giving rise to the damage.
Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”) - an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.
RETENTION OF YOUR PERSONAL INFORMATION
We will retain your personal information as long as needed to fulfill the purposes explained in Section 3 above, where we have an legitimate interest or for a period specifically required by applicable regulations or laws.
When determining the relevant retention periods, we will take into account:
our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
our legitimate interests
(potential) disputes; and
guidelines issued by relevant data protection authorities.
We will securely delete your personal information where we no longer require it for the purposes collected.
You have the following data protection rights:
access or request a copy or your information
update or delete your personal information
restrict or stop the processing of information
opt-out of marketing communications
where we have asked for your consent, withdraw this consent at any time
complain to your data protection authority
any other rights, as provided by applicable legislation